Instructions for Equipment Return:

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Please follow the steps below carefully to ensure your package arrives safely and is processed correctly.

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Please print the shipping label that was emailed to you by the Omni Fiber from Merchant Returns at [email protected]​. If you have not received a label, you may request one here or by calling 844-844-OMNI (6664),
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1. Unplug and gather all Omni Fiber-provided equipment at your home. Examples include the ONU, router, any additional Wi-Fi access points, or phone adapter if applicable. Also, include all power supplies connected to the devices. Do not include any fiber cables attached to your walls. These can be used for future installs​.
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2. Pack these items in a rigid box with flaps intact. Use cushioning material to make sure the equipment stays in place and is well padded. ​
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3. Seal the box with strong tape designed for shipping.​
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4. If re-using an older box, please cover or remove previous shipping labels on the outside of the box to prevent the box from shipping to wrong the location​.
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5. Fold the printed label at the solid line. Attach it to a single side of the box in a clear shipping pouch or cover the entire label with clear shipping tape.​
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6. Now that you have your return shipping label attached to your box, you can either drop your package at a local post office or have it picked up. You can use a smart device to scan the QR code on your return label to Schedule a Pickup or Find a Post Office, or drop the box off at any United States Postal Service (USPS) location near you.​

Below are examples of what some of these devices may look like that need to be returned. Please return the equipment within 14 days of cancellation. Failure to return equipment will result in charges according to the Omni Fiber Internet – Terms and Conditions of Service.